FREQUENTLY ASKED
Quick answers to the questions we hear most.
Operations, ordering, and what happens between checkout and your front door.
Our team operates Monday through Friday, 9 AM to 6 PM EST. We answer every email, usually within a day.
We are an online retailer based in the United States. For specific inquiries, write to us at support@poolsidesocietyco.com.
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, and Venmo. See the full list →
Email support@poolsidesocietyco.com any time. We work Monday through Friday, 9 AM to 6 PM EST.
We offer a 60-day money-back guarantee on every purchase. No questions, no return shipping. Read the full policy →
For now, we ship domestically across the United States. International is on the list. Check the Shipping Policy for current details.
You will get a tracking number by email once your order ships. Use it on our site or with the carrier directly.
Email us within 12 hours of placing the order and we will pull it back. After that, it may already be moving and we cannot stop it.
Still Have Questions
Write to us. We will reply.
If your question is not here, send a note. We answer every email and we read every one of them.
Email the team